Terms & conditions

The aim of Freedom Asociación LGBT, with tax ID (CIF) G76245430 and registered office at Avenida Estados Unidos 54, 35100 Playa del Inglés, Las Palmas ("our organisation", "we", "our"), is to offer quality events where we showcase artists from all fields belonging to the LGBTQI+ community in order to give visibility and promote normalisation, and to claim and fight for our rights through them. . These General Terms and Conditions of Purchase have been designed to ensure that the purchasing process on www.pridebyfreedom.com and its official points of sale is satisfactory and understandable for you. These General Terms and Conditions of Purchase also incorporate our Website Terms of Use, to which we refer. These will always be available to you at www.pridebyfreedom.com for consultation, filing or printing. We respond to enquiries related to the General Terms and Conditions of Purchase and the Terms of Use of this website through the forms we make available to you and/or by e-mail at contabilidad@freedom-asociacion.org e contabilidad@freedom-asociacion.org . Through its website www.pridebyfreedom.com , Freedom Asociación LGBT provides you with an advance ticket sales service, making it easier for the public and users to purchase tickets, and managing their distribution in the name and on behalf of the promoter. Likewise, in this section you will find all the necessary information on the steps the user must follow to buy a ticket for an event or show, the terms and conditions, refund policy, etc. For all matters relating to the processing of the user's personal data, please visit our Privacy Policy. Use of the website confers the status of user and implies acceptance of the provisions included in these General Terms and Conditions of Purchase and Terms of Use in the version published by Freedom Asociación LGBT at the very moment the user accesses the website. The user declares that they have the legal capacity necessary to act and enter into contracts on the website in accordance with the conditions set out below, which they declare they understand and accept. The user is responsible for providing their data correctly in the purchase processes established on the websites www.pridebyfreedom.com, www.pridebyfreedom.com or www.yumbocentrum.com, and must pay special attention when entering banking and personal data. Freedom Asociación LGBT, in accordance with its privacy policy, undertakes, in the use of the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to store it and to adopt all measures to prevent its alteration, loss, processing or unauthorised access in accordance with the provisions of current legislation on the protection of personal data. The sending and transmission of data carried out by the user through the website maspalomaspridebyfreedom.com, or the information that the user sends, is protected by the most modern electronic security techniques on the network. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorised third parties. Freedom Asociación LGBT makes its best efforts to have the most up-to-date systems for the effectiveness of these security systems. 01. GENERAL 1.1 We sell tickets and associated products and/or services on our own behalf and also on behalf of promoters, producers, teams, artists and venues or premises. We refer to the persons who organise or hold the event and/or associated products or services in collaboration with Freedom Asociación LGBT as the “Promoter” or “Promoters”. 1.2 The number of tickets available for sale varies from one event to another. They are usually sold through various distribution points, including online channels, official points of sale and, in some cases, box offices. All distribution points access the same inventory and ticket issuing system and, therefore, tickets for popular shows may sell out quickly. On occasion, additional tickets may be made available before the event, but always in strict compliance with the capacity limits established by law. 1.3 For some shows, tickets may be sold as an integral part of a «Package» or a VIP Wristband (where a ticket for a show is sold together with concessions, promotional items or other benefits of value, such as exclusive seating, accommodation, transport, meals or promotional items as an all-inclusive package at an all-inclusive price) or of a «Targeted Sale» (in which, in addition to a ticket, and independently of it, the customer is offered the possibility of purchasing parking, promotional items, travel, etc.). 1.4 In these General Terms and Conditions of Purchase, we refer to all kinds of products and/or services that we offer for sale (such as tickets, Tickets, VIP Wristbands, Packages and Targeted Sales) as «Items». To purchase an Item(s) from us, you must be at least 18 years old and have a valid credit/debit card issued in your name. The user declares that they are of legal age (over 18 years old) and have the legal capacity necessary to contract the services offered by the providers on the website, in accordance with the conditions set out below, which they declare they understand and accept. In the case of contracting by minors, the authorisation of parents or guardians is required in order to enjoy the contracted service. The user is solely responsible for the truthfulness and accuracy of the data provided to Freedom in the booking process 02. CONTRACT 2.1 Every purchase of an Item from us is governed by these General Terms and Conditions of Purchase. 2.2 Your contract for the purchase of an Item begins when we confirm your purchase and ends as soon as the show for which you purchased the Item ends; however, if you have purchased any product within a Targeted Sale, your contract for the purchase of that product will end fourteen (14) days after the date on which it is delivered to you. All purchases are subject to verification of the payment card and other security checks, and your transaction may be cancelled if it does not pass our verification process. 2.3 You undertake not to obtain or attempt to obtain any kind of Items through the unauthorised use of any robot or other automated device or any other unlawful or unauthorised activity. We reserve the right to cancel any transaction that we reasonably suspect has been carried out in breach of these provisions, without prior notice to you, and any and all Items purchased through such transaction shall be void. 2.4 We reserve the right to cancel bookings that we reasonably suspect have been made fraudulently. 03. TICKET PURCHASE To make buying your tickets as easy as possible, we offer you different options: Online, By mobile, At official points of sale, At the event box offices (until capacity is reached) Online ticket sales By buying your tickets online, you will not only skip the queues, you will also be able to get them at a reduced price and receive them by e-mail. Official points of sale Here you can purchase your tickets. You can pay in cash and, at the points where indicated, with credit and debit cards. 04. PAYMENT METHODS Online purchases: We accept the following credit cards: Visa, Mastercard and American Express, regardless of the issuing bank and type (credit/debit). Payment via PayPal is also permitted. The ticketing system uses a secure server and the latest encryption technology. Please note: To collect VIP Wristbands, you must present a document proving ownership of the wristband (national ID card or passport). Purchases made in shops: The usual payment method at points of sale is cash, but some of them accept card payment. We recommend that you check the purchase conditions before going to the point of sale. 05. CHECK YOUR PURCHASE If your purchase has been completed successfully, you will receive a confirmation e-mail with detailed information about the purchase you have just made. This e-mail may not reach your “Inbox”, as some internet services detect it as spam. We recommend that you always check your “Junk mail” folder. 06. HOW DO I GET MY TICKETS? Once your purchase is completed and you have received the confirmation email, you will receive another email with your tickets and their respective QR codes, which you must present when entering the event. 07. DELIVERY Our aim is to send the tickets as soon as possible. If they have not reached your email inbox five days after the purchase, please contact us. Include your reference number and the name and email address used to make the purchase. 08. PRICES AND FEES Purchases you make with us may incur non-refundable booking fees per Item, but all of them will be specified before the purchase process is completed. 09. CANCELLATIONS 9.1 If you have purchased a ticket, a VIP Wristband or a Package, you will not be entitled to cancel the purchase. Nor will you be entitled to cancel any «Excluded Targeted Sale», such as a Targeted Sale that includes travel, accommodation, meals, transport or leisure services. You can consult a comprehensive list of Excluded Targeted Sales in our cancellation information. 9.2 If you have purchased any product within a Targeted Sale (unless it is an Excluded Targeted Sale), you will be entitled to cancel your transaction within fourteen (14) days of the product delivery date (or within any longer period that may be set in the Promoter's terms and conditions), provided that there are at least 29 days remaining before the event takes place. In that case, however, you will not be entitled to cancel your associated ticket purchase. To cancel your purchase within a Targeted Sale, you must complete and submit our cancellation form or contact us. 10. TICKETS 10.1 Any ticket you purchase from us shall remain the property of the Promoter and is a personal revocable licence that may be withdrawn, with admission refused, at any time. If this happens, you will be refunded the sale price of the ticket that is withdrawn or for which access is refused (including the corresponding per-ticket booking fees but excluding per-order handling fees). 10.2 The policies set by our Promoters may prevent us from issuing tickets to replace any lost, stolen, damaged or destroyed ticket. For example, at non-seated shows, where both the original ticket and the replacement could be used, the permitted capacity of the venue could be compromised. If replacement tickets are issued, we may charge you reasonable administration fees. 10.3 When you receive your tickets, keep them in a safe place. We will not accept any liability for any lost or stolen ticket. 10.4 It is your responsibility to check your tickets; errors cannot always be rectified, although before starting the purchase process we will inform you of the technical means we make available to you to identify and correct errors when entering your data. 10.5 You are exclusively entitled to access of a value corresponding to that indicated on your ticket. 11. PROHIBITIONS 11.1 When you buy tickets from us, the number of tickets you can buy will be limited to a specific number per event. This number is shown on the first purchase page and is verified in each transaction. This policy is in place to prevent unfair ticket-buying practices. Tickets may be limited to a maximum number per person or per credit card. We reserve the right to cancel purchased tickets that exceed this number without prior notice. 11.2 Tickets may be sold with certain restrictions on access or use, such as limited, obstructed or side view, or a minimum age for entry. Where this is the case, such restriction will be published on our website or otherwise communicated to you before or at the time of booking the tickets. It is your responsibility to ensure that you read all communications published on our website. 11.3 You may not resell or transfer your tickets where prohibited by law. 11.4 You may not combine a Ticket with any service, travel or accommodation and/or any other kind of promotional items, products or services to create a package, unless you obtain our verifiable written authorisation and that of the Promoter. 11.5 A ticket may not be used for advertising, promotions, contests or prize draws unless the reliable written authorisation of the Promoter is obtained. However, if such consent is obtained, the use of our trademarks and other industrial and intellectual property shall require our prior consent. 12. EVENTS 12.1 In the event of the cancellation or rescheduling of an event, we will use all means reasonably available to us to notify you of the cancellation as soon as we receive the corresponding authorisation from the Promoter. In the event of any change to an event or show, Freedom Asociación LGBT undertakes to: a) Publish it on its website as soon as it becomes aware of it, in order to keep users duly informed. b) Send a message to the e-mail address or an SMS to the mobile phone number provided by the user at the time of purchase, informing them of such changes. c) Freedom Asociación LGBT will inform the user of the procedure for refunding the amount, where applicable. 12.2 Please be aware that the advertised start times of events are subject to change. 12.3 Tickets are sold subject to the Promoter's right to modify or alter the programme due to events or circumstances reasonably beyond its control, without being obliged to refund any amounts or exchange tickets, unless such change constitutes a substantial alteration, in accordance with the provisions of section 13.4, in which case the provisions of that section shall apply. 12.4 Responsibility for the visibility conditions where the event or show takes place, its acoustic quality, the comfort of the venue, accessibility, etc., lies with the promoter. 13. REFUNDS 13.1 General Shows are sometimes cancelled, rescheduled or substantially altered by the team, the artist or the Promoter for a wide variety of reasons. Please contact us to receive precise instructions. Once the ticket has been purchased, it will not be exchanged nor its amount refunded, except for the reasons provided for in current legislation. Being unable to attend an event or show, or making a mistake when purchasing the ticket(s), are not grounds for a refund. The user may not exercise the right of withdrawal or termination, in accordance with current consumer protection and retail trade regulations. 13.2 Cancellation If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the corresponding booking fees per ticket. If an event takes place over several days and one or more day(s) are cancelled (but not all the days that make up the event), a partial refund may be made corresponding exclusively to the cancelled day(s). Freedom Asociación LGBT, as distributor, may solely and exclusively cancel tickets and, therefore, refund their amount when it receives an express order from the promoter of the event and/or show in cases of cancellation, change of dates, etc. 13.3 Change of date Unless otherwise indicated in relation to a specific event, if the date of the event is changed, you will be offered tickets (subject to availability) of a value corresponding to your original tickets. If you are unable to attend the event on the new date, you will be offered a refund of the sale price of your ticket(s), including the corresponding booking fees per ticket. You must inform us if you cannot attend the show on the new date within the period we set; otherwise, we may confirm your booking for the new date and you will not be entitled to demand a refund. 13.4 Substantial Alteration If an event is substantially altered, you may choose to confirm your corresponding order for the altered event or request a refund (of the sale price of your ticket(s), including the corresponding booking fees per ticket.) If you do not inform us of your decision within 72 hours of the notification, we will understand that you do not opt for a refund. A «substantial alteration» is a change that causes the event to differ substantially from what ticket buyers could generally reasonably expect. The use of substitute DJs and/or any kind of changes in: (i) any artist performance; (ii) the members of a group; and/or (iii) the line-up or formation of any show involving multiple artists (such as a festival) shall not be considered a substantial alteration. 13.5 Refund procedure To request your refund, send your request in writing to the address we provide to you. You must enclose your unused tickets and follow any other reasonable instructions we send you. For accounting purposes, we must receive your unused tickets within 28 days of the date of the cancelled show. You can consult all information regarding changes and cancellations that our events may have undergone on the Changes and cancellations page. In the event of cancellation, the refund may be made within fifteen days from the date of the public announcement of the suspension of the show. After this period, no refunds will be accepted. Purchases made online The refund of the ticket amount will be made automatically to the card* used for the purchase within approximately 3 to 15 business days. (*The refund becomes effective within 3 to 10 business days following the notice we send you. To verify the credit, you must check the statement of the bank card (debit or credit) used for the purchase.) 13.6 Associated items If you have purchased from us any Item associated with an event that has been cancelled, rescheduled or substantially altered (such as parking or travel) and the amount of your ticket must be refunded in accordance with this clause 8, in addition to the purchase price of the Item you bought from us, we will refund the booking fees per Item. 13.7 Statutory rights These General Terms and Conditions of Purchase do not and will not affect your statutory rights as a consumer. For more information about your statutory rights, please contact the Spanish Agency for Consumer Affairs, Food Safety and Nutrition (AECOSAN). 13.8 Exceptions Unless sections 13.2, 13.3 or 13.4 apply, tickets cannot be exchanged or refunded once purchased. 14. ADMISSION AND ATTENDANCE 14.1 Freedom Asociación LGBT Freedom Asociación LGBT reserves the right to refuse admission if customers breach any of the terms and conditions of the event or of the Promoter, or for security reasons (including crowd surfing, moshing or failure to comply with any of the measures established to combat the spread of Covid-19). In these cases, customers will not be entitled to a refund. The venue may on occasion be required to carry out security checks in order to guarantee the safety of customers. Tickets are issued in accordance with the rules and regulations of the venue and of the event Promoter. All details will be available to the user on the event website. Breach of any of these rules and regulations, or any other act that may cause damage, harm or offence, will entitle the venue or the event Promoter to eject the user from the venue. In any case, Freedom Asociación LGBT recommends and refers the buyer to the rules established, in each case and for each event, by the Promoter of the specific event or show at any given time. 14.2 There will be no pass-outs or readmission of any kind. 14.3 Unauthorised use of equipment The unauthorised use of photographic and recording equipment is prohibited. Photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and the customer's own food and drink may also be prohibited (please check with the venue). 14.5 Consent to recordings You and all other ticket holders consent to being recorded in images and sound as part of the audience. 14.6 Risk of hearing loss Prolonged exposure to noise may cause hearing loss. 14.7 Special effects Events may include special effects including, without limitation, sound, audiovisual, pyrotechnic or lighting effects. 15. QUESTIONS AND COMPLAINTS 15.1 If you have any question or complaint regarding your purchase, please contact us, quoting the order number provided to you on completing your order, at the contact e-mail address shown at the bottom of the page. 16. LANGUAGE AND AUTOMATIC TRANSLATIONS 16.1 These Terms, the event information and all other texts on the website and in the app are written in Spanish. Versions in other languages are generated automatically by an artificial intelligence system and may contain errors: in case of doubt or discrepancy, the Spanish version shall prevail. 16.2 Profile photos in the app are reviewed automatically before being published. If the review is inconclusive, or if it rejects the photo and you request through the app that a person review it, a member of our team decides, as explained in the Privacy Policy.