Skip to content

Tickets

Help with your tickets

Get your tickets back right away or tell us what happened.

Here we can only find purchases made on maspalomaspridebyfreedom.com.

Recover your tickets

Enter the email you bought with and we will send them again.

To prevent abuse, we keep this email and your truncated IP for 12 months. More information in the privacy policy.

What to look for in your inbox

  • Sender: Pride by Freedom · noreply@pridebyfreedom.com
  • Subject: “Your tickets for … are confirmed”
  • Check spam, promotions and other folders too.

Still nothing?

Tell us what happened and we will look into it.

Handled by Ticketoke · hi@ticketoke.com

Only if it is a different one.
It is in the confirmation email.

Pride by Freedom is responsible for this data and Ticketoke handles your request on its behalf. We use it only to resolve your request and keep it for 12 months after we close it. You can exercise your rights at hi@ticketoke.com. More information in the privacy policy.

Questions about the festival?

Schedules, wristbands, access or press: the festival team will answer you.

Frequently asked questions
Festival contact