La salud y el bienestar de nuestros asistentes ha sido y siempre será la prioridad más importante de Freedom Asociación LGBT, asociación organizadora del Maspalomas Pride, especialmente en tiempos difíciles como estos. Debido a la pandemia y a la emergencia sanitaria causada por la COVID-19, nuestro pequeño equipo seguirá trabajando de manera gratuita, coordinándose con las autoridades locales para ayudar en esta difícil situación en la medida de lo posible y para tratar de proceder de la mejor manera ante la cancelación y/o aplazamiento de los eventos que requieren tickets que estaban previstos inicialmente para mayo y posteriormente a octubre 2020.
Lamentablemente debido al constante aumento de casos de contagio en Europa y lo incierta que pueda ser la situación para octubre hemos decidido cancelar los eventos ya programados para 2020 y pasarlos al próximo año. El Maspalomas Pride 2021 se llevará a cabo del 6 al 16 de mayo siendo éste el 20 aniversario. Somos optimistas con la próxima edición al ver que diversas vacunas estarán ya disponibles en los próximos meses.
Con el fin de proporcionar la mayor cantidad de información posible para todos/as, os detallamos aquí una guía detallada, para que sepáis cómo proceder en cada situación:
Por favor, os pedimos que entendáis que nuestro pequeño equipo está experimentando unas altas cargas de consultas y que está trabajando sin percibir salario alguno y puede que el tiempo de espera sea más largo de lo habitual. Y como siempre, os damos las gracias por ser tan comprensivos y por hacer de Maspalomas Pride el Orgullo más internacional del mundo. Estamos trabajando sin descanso para encontrar soluciones y os pedimos disculpas por las anomalías y cualquier inconveniencia.
En Freedom, os deseamos a todos/as la mejor salud y seguridad durante este tiempo difícil y por supuesto, tenemos muchas ganas de volver a disfrutar de Maspalomas, del Yumbo y de nuestros eventos favoritos con vosotros/as tan pronto como sea posible.
Freedom Asociación LGBT
TICKETS REFUND INFORMATION
The health and well-being of our attendees has been and will always be the most important priority of Freedom LGBT Association, the organizing association of Maspalomas Pride, especially in difficult times like these. Due to the pandemic and the health emergency caused by COVID-19, our small team will continue to work for free, coordinating with local authorities to help in this difficult situation as much as possible and to try to proceed in the best way before the cancellation and / or postponement of the events that require tickets that were initially planned for May and later to October 2020.
Unfortunately due to the constant increase in contagion cases in Europe and how uncertain the situation may be for October, we have had to cancel the events already scheduled for 2020 and move them to next year. Maspalomas Pride 2021 will take place from May 6 to 16, the 20th anniversary. We are optimistic about the next edition seeing that several vaccines will be available in the coming months.
To try help you out to understand us a little, we are going to tell you how we work. In a normal situation, Freedom collects in advance part of the money from the sale of tickets / passes to hire the artists who come to perform, their flights, the payment of bills and the endless costs that an event as large as this has. Unlike a festival managed by a private company in which 100% of the events require the payment of a ticket, Maspalomas Pride is a public event and mostly free. As you already know, the epicenter is the Yumbo stage where 11 nights of events take place at no cost with national and international artists and DJs for the enjoyment of all and which entails a huge expense. That is why we do not have financial backing and that we work with the support of sponsors and with the help of ticket sales of some events.
We started 2020 with the same illusion as always but no one could foresee that COVID-19 would arrive and force us to postpone the event and receive thousands of requests for refunds. We are sure that you know several friends who have already received their refunds, however today, with great regret, we cannot continue with it. We would love to give you better news but the reality is this. We have refunded most of the tickets and Pride Pass that we have been able to. During the coming months, we ask all of you to have patience and understanding, as Freedom LGBT Association, a non-profit association registered in the Canary Islands Registry with number G1 / S1 / 21571-16 / GC, has lacked income since March and it is a situation that nobody expected and we are, like you, facing a new scenario. A new scenario that we are trying to solve in the best possible way. Even so, we proceeded to refunded as many requests as possible but we have many others that will unfortunately have to wait. How long? We cannot know for sure. We are waiting for the payment of the 2019 public subsidy that is still pending payment and that will help us to deal with your requests and the payment of other invoices still pending from the last edition. After several meetings with the local authorities, who are also being severely affected, they confirm to us that they will do everything possible so that we can perceive at least a part of it as soon as possible.
We understand your frustration and will understand any decision you wish to make. At Freedom LGBT Association we will always be willing to collaborate with you in whatever way we can.
In order to provide as much information as possible for everyone, here is a detailed guide, so that you know how to proceed in each situation:
Please, we ask you to understand that our small team is experiencing a high number of requests and they have been working without receiving any salary since March and the waiting time may be longer than usual.
And as always, we thank you for being so understanding and for making Maspalomas Pride the most international Pride in the world. We are working tirelessly to find solutions and we sincerely apologize for any anomalies and inconveniences.
At Freedom, we wish you all the best health and safety during this difficult time and of course, we really want to enjoy Maspalomas, Yumbo and our favorite events with you as soon as possible.
Freedom Asociación LGBT